FREQUENTLY ASKED QUESTIONS

What type of hair do you sell?

We offer a variety of hair extensions, including Bone Straight, Deep Wave, French Curls, Italian Curls, Loose Wave, Burmese Curls and braiding hair.

Are your hair extensions human hair?

Our products vary. Please check each individual product description carefully, as some of our collections are made from synthetic fibres.

Can synthetic hair be straightened?

Not all synthetic hair is heat-resistant. Please check the individual product listing before applying any heat.

How many bundles do I need?

The number of bundles required depends on the length, desired fullness and style. We provide recommendations on individual product listings where applicable.

How long does delivery take?

We offer several UK delivery options, including next-day, 1–2 working days and 2–3 working days.

Can I return my hair?

Returns are accepted subject to our returns policy. Items must be unused and in their original packaging.

Can I change my order after placing it?

Please contact us as soon as possible. If your order has not been dispatched, we may be able to assist with changes.

How can I contact Felvoria Lux?

You can contact us through our website’s contact form or the customer service details provided on our website.

Do you offer help choosing hair?

Absolutely. If you’re unsure which texture, length or style would work best for you, please contact us and we’ll be happy to help.