Terms Of Service

TERMS & CONDITIONS

Welcome to Felvoria Lux

These Terms & Conditions explain the rules that apply when you browse our website, purchase our products or use our services.

By using the Felvoria Lux website, you acknowledge that you have read and understood these terms. If you do not agree with them, please do not use our website or place an order.

1. ABOUT OUR PRODUCTS

Felvoria Lux offers a range of hair extensions, braiding hair and beauty-related products.

We make every effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are as accurate as possible. However, slight variations may occur, particularly with colour representation on different screens.

Product availability may change without notice, and we reserve the right to update, replace or discontinue products when necessary.

2. PRODUCT INFORMATION & CARE

Customers are responsible for reading the product description and care information before purchasing.

Some of our products are made from synthetic fibres and may have specific care requirements or limitations, including restrictions on the use of heat.

Felvoria Lux cannot be responsible for damage caused by using a product in a way that is contrary to its stated care instructions.

3. PRICES & PAYMENTS

All product prices are displayed in British Pounds (£) unless stated otherwise.

The total amount payable, including any applicable delivery charges, will be shown before you complete your purchase.

We accept the payment methods made available through our website’s checkout.

Felvoria Lux reserves the right to correct pricing or product information errors where they occur. If an error affects an order you have placed, we will contact you where appropriate.

4. PLACING AN ORDER

When you place an order through our website, you are making a request to purchase the selected products.

Please carefully check your:

Name
Delivery address
Contact details
Product selection
Quantity
Colour and length, where applicable

before completing your purchase.

Once your order has been submitted, you will receive an order confirmation. Please keep this confirmation for your records.

5. ORDER PROCESSING & DELIVERY

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the delivery option selected, your location and circumstances outside our control.

Once an order has been dispatched, tracking information may be provided where available.

Please ensure that the delivery information supplied at checkout is accurate. Felvoria Lux cannot be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

6. RETURNS & EXCHANGES

Our Returns & Exchanges Policy forms part of these Terms & Conditions.

Due to the nature of hair extensions and hygiene considerations, specific conditions apply to returned products.

Eligible return requests must be made within 3 days of receiving your order.

Please refer to our full Returns & Exchanges Policy for information about eligibility, incorrect or faulty items, exchanges and return procedures.

7. WEBSITE CONTENT & COPYRIGHT

All content published on the Felvoria Lux website belongs to Felvoria Lux or is used with appropriate permission.

This includes, but is not limited to:

Brand names and logos
Product photographs
Original images
Written descriptions
Website graphics
Design elements
Marketing materials

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without obtaining prior written permission.

8. USING OUR WEBSITE

You agree to use the Felvoria Lux website responsibly and lawfully.

You must not attempt to:

Gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Use our website for fraudulent purposes
Copy or misuse our content
Submit false or misleading information

We reserve the right to restrict access to our website where necessary to protect our business, customers or website.

9. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always operate without interruption, errors or temporary downtime.

Maintenance, technical issues, updates and circumstances beyond our reasonable control may occasionally affect website availability.

10. LIABILITY

We take reasonable care in providing our products and services. However, to the extent permitted by law, Felvoria Lux will not be responsible for losses that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or protections that cannot legally be excluded under applicable UK law.

11. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will always be published on our website. We encourage customers to review the terms periodically.

12. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protections that apply to you.

13. CONTACT FELVORIA LUX

If you have any questions about these Terms & Conditions, an order or our services, you can contact us through our available customer service channels.

WhatsApp
Instagram
TikTok

When contacting us about an order, please include your order number so we can assist you efficiently.