Return and refund policy

We Want You to Be Happy With Your Order

At Felvoria Lux, every order is carefully checked and packaged before dispatch. We want you to have a smooth and enjoyable shopping experience.

Because our products include hair extensions and other personal use items, we have specific conditions for returns and exchanges.

IMPORTANT 3-DAY RETURN WINDOW

All eligible return requests must be made within 3 days of receiving your order.

Please inspect your order as soon as it arrives. If you need to request a return or exchange, contact Felvoria Lux within this 3-day period.

Requests made after this period may not be accepted, subject to your applicable consumer rights.

UNOPENED & UNUSED ITEMS

To be eligible for a return, hair extensions must be:

  • Unused and unworn

  • Unwashed and unaltered

  • In their original condition

  • Returned with the original packaging

For hygiene reasons, we cannot accept hair that has been opened, worn, cut, washed, altered or otherwise used.

INCORRECT OR FAULTY ITEMS

If you receive the wrong item or believe your order has arrived faulty or damaged, please contact us within 3 days of receiving your order.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging where applicable

We will review your request and advise you on the next steps.

EXCHANGES

Exchanges may be available where the wrong product has been sent or an item is confirmed to be faulty.

Any exchange is subject to product availability.

If you would like to change an order before it has been dispatched, contact us as soon as possible. We may be able to make the requested change before your order leaves us.

RETURN POSTAGE

For returns due to a change of mind, the customer may be responsible for the cost of returning the item, subject to applicable consumer rights.

Where an item has been sent incorrectly or is confirmed to be faulty, we will advise you on the appropriate return arrangements.

HOW TO CONTACT US

If you need to request a return or exchange, please contact us within 3 days of receiving your order.

You can reach Felvoria Lux through:

  • WhatsApp

  • Instagram

  • TikTok

Please have your order number ready and provide details of your request.

Our team will review your request and guide you through the return or exchange process.

PLEASE NOTE

Please do not send an item back before contacting us and receiving return instructions.

This policy is subject to your statutory rights under applicable UK consumer protection law.

FELVORIA LUX

Luxury hair. Beautiful possibilities.